iService How to guides

If you need help with the iService software please consult some of our iService How to guides in the following links. If you cannot find the answer you are searching for, then contact us at the following link: http://handheld.ie/wp/index.php/support/

List of “How to” guides:

How do I add a new Customer on the system? Link: http://handheld.ie/helpdesk/kb/faq.php?id=36

What are the main areas to the iService software?  Link: http://handheld.ie/helpdesk/kb/faq.php?id=37

How do I Login/Logout of iService? Link: http://handheld.ie/helpdesk/kb/faq.php?id=38

How do i Add a new Department? Link: http://handheld.ie/helpdesk/kb/faq.php?id=39

How do i Add a new part? Link: http://handheld.ie/helpdesk/kb/faq.php?id=40

How do i Add a new User? Link: http://handheld.ie/helpdesk/kb/faq.php?id=41

How do i add a staff member to a Group? Link: http://handheld.ie/helpdesk/kb/faq.php?id=42

How do i Add new equipment? Link: http://handheld.ie/helpdesk/kb/faq.php?id=43

How do i Add a staff member to a department? Link: http://handheld.ie/helpdesk/kb/faq.php?id=44

How do i close a ticket? Link: http://handheld.ie/helpdesk/kb/faq.php?id=45

How do i create a new group? Link: http://handheld.ie/helpdesk/kb/faq.php?id=46

How do i create a new ticket? Link: http://handheld.ie/helpdesk/kb/faq.php?id=47

How do i delete a staff member? Link: http://handheld.ie/helpdesk/kb/faq.php?id=48

How do i delete equipment? Link: http://handheld.ie/helpdesk/kb/faq.php?id=49

How do i delete parts? Link: http://handheld.ie/helpdesk/kb/faq.php?id=50

How do i edit a staff member’s details? Link: http://handheld.ie/helpdesk/kb/faq.php?id=51

How do i post an internal note to a ticket? Link: http://handheld.ie/helpdesk/kb/faq.php?id=52

How do i re-open a closed ticket? Link: http://handheld.ie/helpdesk/kb/faq.php?id=53

How do i respond to an open ticket? Link: http://handheld.ie/helpdesk/kb/faq.php?id=54

How do i set up a new email account? Link: http://handheld.ie/helpdesk/kb/faq.php?id=55

How do i use advanced ticket search? Link: http://handheld.ie/helpdesk/kb/faq.php?id=56