iService Software for field service professionals

iService is the complete solution for field service professionals. This software package makes it easy to track your customers, staff, and all their interactions, you know what the issue was how it was corrected with a detailed record of the time spent and the parts used.  We have made the site responsive to allow you to load the software on your PC, tablet and phones and added Bluetooth printing to allow a truly mobile solution.

• Calls can be logged by Customers or Staff on any device from iPhone to PC
• Emails sent to your service address will automatically create a service call
• Option to print or email the invoice to the customer on site
• Option to record the signature
• Option to have roll-over service dates for customer equipment – service calls will be added automatically
• Searchable Customer listing and the option to see the Service Contract type
• Searchable equipment listing for the customer including warranty expiry dates
• Searchable parts listing with sales prices
• Option to set a fixed price for the call or charge for parts and labour
• Ability to print the invoice on site
• Full ticket history with customer feedback
• Option to tag photos to Calls
• Ability to open product catalogue on the device to check for repair details
• Full knowledge base with option for internal and external access
• Mobile app available for iPhone, Android , Tablets and iPads

For more information or a trial contact our office 051 391338